BBB Info

Planet Hyundai, Las Vegas SUCKS!
INFORMATION IS POWER! CONSUMERS FIGHT BACK!

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Better Business Bureau Information

2010 UPDATE - The rolling 3 year complaint rate at Planet Hyundai has only gotten worse in the 6 years I have run this web site. When I first started the site in 2004 the 3 year tally was 34. Despite multiple changes in General Managers over the years, the current 3 year complaint history is 49 as of 5/15/2010. If the Tamburro management is truly committed to changing the way things are done at Planet Hyundai, we should see these numbers finally start to come down.

The Bureau processed a total of 49 complaint(s) about this company in the last 36 months, our standard reporting period.

Complaints Concerned:

  3 - Selling Practices
    1 - Sales presentation misrepresented the product
    1 - Sales presentation used dishonest sales practices
    1 - General Sales Complaint Issues
  1 - Advertising Issues
    1 - Advertised price not honored
  11 - Service Issues
    4 - Improper or inferior service
    7 - General Service Complaint Issues
  9 - Refund or Exchange Issues
    1 - Failure to honor refund, exchange or credit policies
    8 - General Refund or Exchange Complaint Issues
  1 - Product Issues
    1 - Defective product received
  3 - Contract Issues
    3 - General Contract Complaint Issues
  6 - Guarantee or Warranty Issues
    1 - Failure to honor money-back guarantees
    1 - Failure to honor service under the terms of warranties
    4 - General Guarantee or Warranty Complaint Issues
  9 - Repair Issues
    1 - Repairs resulted in additional damage
    8 - General Repair Complaint Issues
  6 - Customer Service Issues
    1 - Inappropriate behavior by customer service personnel
    5 - General Customer Service Complaint Issues

The 49 complaint(s) closed in the last 36 months was/were closed as:

  34 - Resolved
    9 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
    25 - Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.
  15 - Administratively Closed
    12 - BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.
    3 - BBB determined that despite the company's good faith effort to address complaint issues, the consumer remained dissatisfied.

I asked the BBB what "Administratively Closed" meant. The answer - the issue was not resolved to the customers satisfaction, however the company decided it had done all it was willing to do . So of all the complaints against Planet Hyundai in the last 3 years - 30% of them ended in the customer not being made right! Talk about adding insult to injury! Makes you wonder how closing complaints this way can still allow a company to be in "Satisfactory" standing...

Note to consumer - make sure you check how many BBB complaints were "administratively closed" vs. resolved if you want a more accurate measure of how the company values its customers!

Interesting fact - In summer of 2004 the 36 month tally of disputes was 37. 1 year later the number had gone up to 43! 2008, up to 46. 2010, up to 49.

Check Out the BBB status for Planet Hyundai - Click Here!

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