2011 UPDATE - The new management at Planet Hyundai has established a new account with the BBB.  You can check status by clicking here.  As of 2/1/2011, the new Planet Hyundai has an "F" rating with the Better Business Bureau.  Since the new account was established (somewhere between 5 and 9 months), there have been 9 complaints.

Complaints Concerned:

  3 - Selling Practices
    3 - General Sales Complaint Issues
  1 - Service Issues
    1 - General Service Complaint Issues
  2 - Refund or Exchange Issues
    2 - General Refund or Exchange Complaint Issues
  1 - Guarantee or Warranty Issues
    1 - General Guarantee or Warranty Complaint Issues
  2 - Repair Issues
    2 - General Repair Complaint Issues

The 9 complaint(s) closed in the last 36 months was/were closed as:

  4 - Resolved
    4 - Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.
  2 - Administratively Closed
    2 - BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.
  3 - No Response
    3 - Company failed to respond to the BBB or to the consumer to resolve the issues.

2010 UPDATE -  The rolling 3 year complaint rate at Planet Hyundai has only gotten worse in the 6 years I have run this web site.  When I first started the site in 2004 the 3 year tally was 34.  Despite multiple changes in General Managers over the years, the current 3 year complaint history is 49 as of 5/15/2010.  If the new Tamburro management team is truly committed to changing the way things are done at Planet Hyundai, we should see these numbers finally start to come down over time.  

The Bureau processed a total of 49 complaint(s) about this company in the last 36 months, our standard reporting period.

Complaints Concerned:

  3 - Selling Practices
    1 - Sales presentation misrepresented the product
    1 - Sales presentation used dishonest sales practices
    1 - General Sales Complaint Issues
  1 - Advertising Issues
    1 - Advertised price not honored
  11 - Service Issues
    4 - Improper or inferior service
    7 - General Service Complaint Issues
  9 - Refund or Exchange Issues
    1 - Failure to honor refund, exchange or credit policies
    8 - General Refund or Exchange Complaint Issues
  1 - Product Issues
    1 - Defective product received
  3 - Contract Issues
    3 - General Contract Complaint Issues
  6 - Guarantee or Warranty Issues
    1 - Failure to honor money-back guarantees
    1 - Failure to honor service under the terms of warranties
    4 - General Guarantee or Warranty Complaint Issues
  9 - Repair Issues
    1 - Repairs resulted in additional damage
    8 - General Repair Complaint Issues
  6 - Customer Service Issues
    1 - Inappropriate behavior by customer service personnel
    5 - General Customer Service Complaint Issues

The 49 complaint(s) closed in the last 36 months was/were closed as:

  34 - Resolved
    9 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
    25 - Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.
  15 - Administratively Closed
    12 - BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.
    3 - BBB determined that despite the company's good faith effort to address complaint issues, the consumer remained dissatisfied.

I asked the BBB what "Administratively Closed" meant.  The answer - the issue was not resolved to the customers satisfaction, however the company decided it had done all it was willing to do .  So of all the complaints against Planet Hyundai in the last 3 years - 30% of them ended in the customer not being made right!  Talk about adding insult to injury! Makes you wonder how closing complaints this way can still allow a company to be in "Satisfactory" standing... 

Note to consumer - make sure you check how many BBB complaints were "administratively closed" vs. resolved if you want a more accurate measure of how the company values its customers!

Interesting fact - In summer of 2004 the 36 month tally of disputes was 37.   1 year later the number had gone up to 43!  2008, up to 46. 2010, up to 49.

Check Out the BBB status for Planet Hyundai - Click Here!

 Still have an unresolved issue?

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